Returns & Exchanges
At Neelanjana, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help.
Returns Policy
You may return items within 14 days of receiving your order.
To be eligible for a return:
Items must be unused, unworn, and in original condition
All tags must be attached
Items must be returned in their original packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
Items that have been worn, washed, or damaged
Items without original tags
Sale or clearance items (unless faulty)
How to Return an Item
To initiate a return, please follow these steps:
Contact us through our website at neelanjana.co.uk with your order number
Our team will provide return instructions
Securely package your item and send it back to us
Return Address:
Neelanjana
21, Bloxwich Road
Walsall, West Midlands
WS2 8BP
United Kingdom
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked delivery service, as we cannot be responsible for lost returns
Refunds
Once we receive and inspect your return:
Refunds will be processed to your original payment method
Please allow 5–10 working days for the refund to appear in your account
Exchanges
We offer exchanges subject to stock availability.
If you would like to exchange an item:
Contact us with your request
We will guide you through the exchange process
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund, including any delivery costs where applicable.
In-Store Returns
You can also return your item in person at our store:
21, Bloxwich Road
Walsall, West Midlands
WS2 8BP
United Kingdom
Please bring your order confirmation or proof of purchase.
Need Help?
If you have any questions regarding returns or exchanges, feel free to contact us via our website. Our team will be happy to assist you.