Returns & Exchanges

At Neelanjana, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help.


Returns Policy

You may return items within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All tags must be attached

  • Items must be returned in their original packaging

We reserve the right to refuse returns that do not meet these conditions.


Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or damaged

  • Items without original tags

  • Sale or clearance items (unless faulty)


How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us through our website at neelanjana.co.uk with your order number

  2. Our team will provide return instructions

  3. Securely package your item and send it back to us

Return Address:
Neelanjana
21, Bloxwich Road
Walsall, West Midlands
WS2 8BP
United Kingdom


Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked delivery service, as we cannot be responsible for lost returns


Refunds

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 working days for the refund to appear in your account


Exchanges

We offer exchanges subject to stock availability.

If you would like to exchange an item:

  • Contact us with your request

  • We will guide you through the exchange process


Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund, including any delivery costs where applicable.


In-Store Returns

You can also return your item in person at our store:

21, Bloxwich Road
Walsall, West Midlands
WS2 8BP
United Kingdom

Please bring your order confirmation or proof of purchase.


Need Help?

If you have any questions regarding returns or exchanges, feel free to contact us via our website. Our team will be happy to assist you.

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